"Our technicians can run eight to 10 calls daily to maximize efficiency. And now, if a customer cancels, we can easily add a new repair to the technician's schedule."
Aron Francis, Business Manager
Heavenly Cool Appliance Repair
IN THE FIELD
Equip techs with everything they need to complete jobs and stay connected to the office.
Let technicians focus on what they care about most by reducing administrative tasks
Improve first-time fixes by accessing job and customer information - even when offline
Reduce downtime and boost productivity with live location and job statuses
"The most important thing for the crew was having the ability for the system to be offline and still connect when it got into service and still retain all the information. So it wouldn’t stop the workflow; one less thing for them to worry about!"
Mary-Rachel Voity, Office Manager
Voity Electrical
WITH THE CUSTOMERS
Provide a seamless, transparent experience that exceeds expectations and boosts retention.
Automate alerts and job updates to keep customers informed and reduce calls
Build trust and reliability by offering 24/7 customer self-service options
Impress with professional documents, timely updates, and personalized outreach
"The Customer Portal has allowed me to be able to focus on getting other jobs, opportunities, contracts and more. This is what will bring us more business, rather than just barely trying to keep up with the business that we already have."
Ness Aguilar, Director
Merit Facility Management
ORGANISED PROCESSES ARE THE FOUNDATION OF YOUR BUSINESS
Boost productivity and easily win new business by customizing your service workflows.
01
Survey Booked
Schedule and deploy to your surveyors' smartphones.
02
Site Survey
Inspect location, measure space, and assess infrastructure
03
Proposal Sent
Provide a proposal covering the cost and timelines.
04
Proposal Accepted
Track jobs won and report on profitability.
05
Parts Ordered
Automatically order parts with accurate pricing.
06
Job Scheduled
Optimize scheduling with real-time job tracking
07
Arrive On Site
Take photos and complete the inspection form.
08
Job Complete
Let customers access job information.
09
Invoice
Complete more jobs and get paid faster.
We’re getting our proposals out in record time, which means we can focus our time elsewhere, which is the biggest plus!
