Furness Heating Testimonial

"As we’ve grown as a business, Commusoft has always been one stage ahead and we’ve grown into the functionality that Commusoft provided."

We caught up with Will from WPJ Heating to discuss their experiences with Commusoft.

“We started off with just two of us really, but we’re now 23-25 people. We’ve been using Commusoft for probably about six years [update: as of 2024, this is now 14 years]. Commusoft helped with all the admin and it became an easy process to handle. Commusoft allows us to give our customer a more complete service. Whereas before you were limited to the amount of information you can convert on an invoice or a phone call, now we are able to attach files, jobs notes, and additional works. The technicians are getting on well with the smartphones and this allows us to evolve as a company and to give a better customer service.

The central feature that we use is the job scheduling software. We have seven people in the office, who are on the calendar all the time, scheduling technicians and keeping customers in touch. Once that has been completed, then the information is uploaded on Commusoft, we process it there and we take it through to the invoice stage.”

“Commusoft is so useful that we couldn’t function as a company without it. There is a lot of stuff that we’ve outsourced for a number of years which Commusoft has picked up on. We’re now bringing these tasks in-house since they are part of the Commusoft package. That’s great because it allows us to keep everything under one roof or on one platform. As we’ve grown as a business, Commusoft has always been one step ahead and we’ve grown into the functionality that Commusoft provides.

Commusoft is brilliant because it’s a one-stop shop, everything is there – you can run your whole business on this platform.”

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Will
Co-Owner

"Our office staff are now able to manage their time much more efficiently - I'd estimate we've reduced our office admin time to roughly 30%."

C.P. Jefferies Ltd is a family-run company based in the Cotswolds, UK. With approximately eight office staff and 20 field engineers, they offer plumbing, heating, electrical, and renewable services to the residential market.

We caught up with Rob Williams, owner of C.P. Jefferies Ltd, to hear how Commusoft has been essential in transforming their well-established plumbing and heating business.

How Was Your Business Run Before Commusoft?

“Prior to using Commusoft, the operations were more or less wholly run on a paper-based system. There was some use of Outlook schedules for service technicians. However, every technician had a paper schedule that they would fill out each day. It became clear that this was not a viable process for us going forward with the company growing.”

What Was Your Biggest Challenge Before Using Commusoft?

“One of the main problems with the system that we previously ran was the clunkiness of relying on a paper-based system. Trying to get real-time information e.g. knowing how many customers we’d visited in a week or a month was very hard. Knowing how many jobs we’d completed or how many jobs were still outstanding and hadn’t been completed was also very difficult. Boiler and Aga servicing is a huge part of our revenue stream and contributes a lot to what we do as a business. Trying to maintain a comprehensive service record of all of our customers on a paper-based system was not straightforward.”

How Has Using Commusoft Helped Solve This?

“C.P. Jefferies Ltd prides ourselves on offering a quality service – Commusoft has helped us do that to the best of our ability. Now, with each technician having their own device, they can see which techs previously attended the customer and works that have been carried out. With each of our technicians having their own individual schedules, our office staff are now able to manage their time much more efficiently. I’d estimate we’ve reduced our office admin time to roughly 30%, now that we’re using Commusoft.”

Discover Commusoft’s job scheduling software.

How Has Vehicle Tracking Helped You in the Field?

“Working in a rural location, we often find that cellphone signal is not great and techs would end up driving back to the office to find out they were going into the next town along from where they’d just been working. Now, with the vehicle trackers we can see that the technician is still on site and we can phone their next customer to inform them if they’re running late. Rather than relying on the tech finishing their work, driving to cellphone signal, and letting us know – by which time it’s too late for us to preempt it with the next customer.”

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Would You Recommend Commusoft to Other Trades Companies?

“For any company working in the plumbing and heating industry or electrical industry – it’s very handy having all the forms that you need for oil, gas, LPG, and electrical – all built into the software. The biggest impact that Commusoft has had on C.P. Jefferies Ltd as a business has been consolidating all of the information into one area, whether that’s customer information, job information, invoicing, product, testing – it’s all in one place for everybody to see.“

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Rob Williams
Owner Director

"Without Commusoft I would need at least another full-time staff member. Now I can spend time planning targets of our business."

“The main great thing about Commusoft is the fact that everything is in one. What is really important for us, is a software that delivers a great customer service and helps people out. If the software wouldn’t support us with this, it would be a catastrophe. Because, imagine someone calls up because they’ve got no heating, no water – and you forget your appointment and they are sitting at home waiting for you. We need a software that’s reliable, keeping all of these things on record and Commusoft does exactly that.

What we love about Commusoft is the job scheduling feature, the customer database and the interaction with the technicians via the mobile app. The history that we’ve got – we know exactly what we’ve done at every customer’s house and we can see it in the office and technicians can see it on the field.”

“Before Commusoft, life was rather difficult. Keeping an eye on things when you’ve got hundreds of jobs going at the same time was an absolute nightmare. I am the office manager and without Commusoft I would need at least another full-time staff member. Now I can spend time planning the targets of our business and what strategic approach we’re taking for new things, because I don’t have to worry all the time about the on-going management, as a lot of it is done by the software for me.”

Julia Winkler
Operations Director