Who are the experts behind this guide?

The team behind this resource is made up of passionate people with a variety of experiences in the service & maintenance, marketing, sales, and software industries. Our insights cover everything from how to hire and retain the best technicians, to starting your own blog, and finally to choosing the right software that will help you grow long-term.

Why are you giving this guide away?

When creating these guides and sharing them, our goal is to make high-quality business advice available to trades professionals everywhere. Oftentimes, popular sources promote growth models that are difficult (if not impossible!) to implement when you’re running a service & maintenance business model. This is why we’re committed to providing personalized advice to anyone interested in growing their service business.

What industries do you write guides for?

Some of the industries we cover are plumbing, heating, electrical, HVAC, renewables, and more – find the full list here . Our articles and resources also vary from planning how to start a service company, to explaining popular business terms, to optimizing and improving an already profitable business.

How do I keep up with all this content?

If you want to stay up to date with everything we put out, the easiest way is to subscribe to the Commusoft newsletter here . You’ll receive a monthly round-up featuring our newest pieces, as well as service industry news, and exclusive downloadables.

How to Answer a Negative Review

Your Guide to Answering Negative Reviews

Everyone gets a bad review every now and then, it's a part of running a field service business. A common mistake many make when answering these reviews, though, is not taking action--or taking action in the wrong way. Just because a customer is unhappy now doesn't mean they'll be an anti-fan of your business forever.

Download your guide to get expert tips on how to respond to negative reviews and win over some of your harshest critics.

Use negative reviews to your advantage
Have the perfect reply for different scenarios
Turn negative reviews into happy experiences
Gain more customers

Download Your Template

how to answer a negative review guide cover

Brought to you by Commusoft

From interviews with industry experts, fantastic guides and resources, podcasts and videos, to regular blog posts full of tips and tricks, we are dedicated to bringing you the best service content around.

Grow your business and discover all the ways you can craft world-class customer journeys with Commusoft.

FAQ

The team behind this resource is made up of passionate people with a variety of experiences in the service & maintenance, marketing, sales, and software industries. Our insights cover everything from how to hire and retain the best technicians, to starting your own blog, and finally to choosing the right software that will help you grow long-term.
When creating these guides and sharing them, our goal is to make high-quality business advice available to trades professionals everywhere. Oftentimes, popular sources promote growth models that are difficult (if not impossible!) to implement when you’re running a service & maintenance business model. This is why we’re committed to providing personalized advice to anyone interested in growing their service business.
Some of the industries we cover are plumbing, heating, electrical, HVAC, renewables, and more – find the full list here. Our articles and resources also vary from planning how to start a service company, to explaining popular business terms, to optimizing and improving an already profitable business.
If you want to stay up to date with everything we put out, the easiest way is to subscribe to the Commusoft newsletter here. You’ll receive a monthly round-up featuring our newest pieces, as well as service industry news, and exclusive downloadables.