Next Episode 3:
Ep. 3 | 4 Tools to Help You Manage a Remote Service Team
Ep. 2 | The Field Service Industry Customer Journey
Field Service News & Insights
What does the ideal customer journey look like for a field service business? Join Cristina in exploring the digital side of your customers' journey.
It’s tempting for business owners and managers to think that having the cheapest prices will get you customers but that’s often a recipe for disaster. This is why we’ve looked at the customer journey and divided it into a couple of touchpoints, like recording contact details, loyalizing customers, setting up recurring income streams, etc. These can then be assessed and improved without it seeming like an insurmountable task anymore.
To get started, check out these related articles:
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As Commusoft's US Marketing Executive, Cristina is the main brain behind the content we publish on our blog, always keeping an eye out for how to help service professionals create world class customer journeys. Cristina brings together the most up-to-date marketing knowledge with countless anecdotes overheard from Commusoft clients to offer you the business insights you need to grow your business.
Other Videos in This Series
Ep. 12 | Understanding Service Level Agreements
- May 20, 2021
Ep. 11 | How To Get More New Customers
Marketing -
Ep. 10 | How to Earn More Revenue from Re-booking Customers
Sales - November 10, 2020
Ep. 9 | Increase Your Remote Team’s Productivity
Management - September 30, 2020
Ep. 7 | How to Earn More Reliable Recurring Income
Sales - August 11, 2020
Ep. 4 | Digital Customer Experience in the Trades Industry
Customer Experience -
